DME billing BCBS

We are having difficulty getting paid for durable medical equipment (DME) when our provider needs to ship the product to a patient out of our local area.

When we submit to the local Blue Card office they deny and say it needs to be submitted to the Member's Home Plan. When we do submit to the Home Plan the claim is denied stating must be submitted to the local Blue Card plan.

Is anyone having any success with this scenario?

Thank you

Sharon

DME billing BCBS