Prolonged Services Question

Looking for others opinions.

I'm in disagreement on giving a physician credit for 99354 & 99355 by stating "patient and family spent more than 2.5 hours in bone marrow clinic receiving information on transplantation." The physician did state the content of the information given but I don't agree with the face-to-face criteria being met.

The patient could have been seen by staff ie; MA, RN, Social worker for additional info.

Would other coders give credit for prolonged services?

Prolonged Services Question