One of the practices I work for have their coding and billing done but a third party company....after reviewing the what has been billed out I have noticed that not one of the NEW patients have been coded as new. The patient H&P's meet all the necessary requirements, and have never been seen by the Dr before. When I inquired about this, their response was that the Dr did not include the phrase "new to my office", so they billed them as established. Am I wrong to think they should have been billed as new??? Do I owe them an apology??:confused::confused::confused:
New vs. Established
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