Upgrade to PT12 process hangs at iLok ID registration

Hi,

Trying to upgrade today to PT 12. I've been a user for years and have never had trouble with AVID or iLok processes.

Today the process to upgrade hangs at the point where I have entered my iLok ID. I'd like to take advantage of the Eleven and Smack! offer.

Anyone else having a problem? Any ideas? I've sent a trouble report to CS.

It's a little before 8AM mountain time where I am. Maybe when everyone wakes up it will go better...

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Upgrade to PT12 process hangs at iLok ID registration